SERVICES WE OFFER
iSoftts Technologies Pvt Ltdoffers a wide range of services which includes :

Android Development Lead Generation Set Appointments
Surveys Tele – Sales Market Research First level help desk
After Hour Answering Services Back office Support Chat / Email Support
Customer Support Order taking Technical support
Social media marketing tools Welcome calls & Channel Support
Up-sell programs Recruitment / Staffing Process AR Calling ProcessLogistics Support .

WHY iSOFTTS TECHNOLOGIES PVT LTD?

Solid Technology Infrastructure: A Dedicated Technology and Infrastructure Management (TIM) team manages the infrastructure and ensures high availability. At iSoftts Technologies Pvt Ltdour IT team has the experience in managing multiple workstations and handling Servers.

Understanding Our Clients Better : iSoftts Technologies Pvt Ltdpersonnelpossess a wealth of experience in serving a broad array of industries. We work with our clients on goal identification for the outsourced program. This is extremely vital to assure a full understanding of the goals and success criteria for the program.

Delivering Best Quality Service :Our quality consultant ensures that fineservice is set in place to monitor our support services as per client’s metrics. The areas measured are based on the relevant goals agreed to with our clients. This will ensure that our customers will have the best experience possible with iSoftts Technologies Pvt Ltd.

INTERNAL QUALITY SYSTEM
iSoftts Technologies Pvt Ltdquality framework ensures adoption of best practices, established methodologies and commitment to achieve excellence in delivery. The entire organization with all its parts is equal participants in the process orientation and quality journey. Both the will and the process work together for iSoftts Technologies Pvt Ltdto align around a true client-based definition of quality.

Find below are some of the Key Performance Indicators (KPI) that are given utmost importance.

Client satisfaction Service level / Response time First call resolution rate
Percentage of abandoned calls Percentage of Escalation Technical / customer support solution quality
Contact Centre system availability (Telecom, Power, Network, Systems)
Manpower turnover rate Knowledge engineering, enhancement Employee satisfaction & productivity

Regular internal audits are carried out to guarantee high standards of process adherence. All audit results are posted on the Intranet and are available to all employees. The TQE of every department will ensure that corrective action is taken against any deficiencies identified.

iSoftts Technologies Pvt Ltd believes that quality is a result of ensuring excellent resources followed by providing on-going training to these resources in order to sustain highest level of performance.

HOW ARE WE DIFFERENT?
We have the advantage of intimately knowing both USA, Canada, UK, Australia and Indian culture — as such, we know what our clients. We’re small enough to intimately know and develop custom campaigns for each of our clients, but large enough to have the infrastructure and IT to achieve a world-class uptime and reliability.
iSoftts Technologies Pvt Ltd, we have taken full responsibility & with extraordinary measures in order to serve to our clients in the highest level. In addition to the stringent hiring processes, extensive training, our infrastructure for BPO & Centre operations. We know that connectivity & reliability are utmost importance, includes have IT systems in place to ensure that we’re always connected. We provide unmatched support 24/7.

OUR PASSION
The Passion to Excel and reach the Top is the Key to Excellence. Employees at Various level of Organizational Hierarchy have the fire in their belly to Excel in Every Sphere of Operation thus making our Passion to ZEAL.

iSOFTTS TECHNOLOGIES PVT LTDPHILOSOPHY
We Define Success by Team Work and Client Referrals. iSoftts Technologies Pvt Ltdtakes its responsibilities very seriously when it comes to its Clients and Employees. This philosophy is reflected in our overall mission that guides us each and every moment of our corporate life.